Doteasy hosting is one of the very few free web hosting provider that also offering technical support to their customer. Doteasy hosting is famous for their $0 web hosting services with email, that you get when ordering new domain name with doteasy hosting.
Currently, there are over 160,000 domain names hosted by doteasy hosting and doteasy is offering shared hosting services to their customers as well. Question is how good is doteasy support team in handling technical issue. How fast is doteasy support team in handling customer enquiry?
If you visited the doteasy homepage and browse to their support page, you will see the only option is to browse the knowledgebase to search for answer and solution yourself. Only after you signin to your doteasy member page, you can visit the doteasy email ticket support page.
Beside using email ticket, you can use the doteasy phone support. Doteasy hosting also offering presales live chat support, if you have sales enquiry, you can chat with their sales team first.
2 Responses to “Doteasy support review”
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May 23rd, 2009 at 8:36 pm
fuck doteasy.
worst service and support ever. They take your money, and don’t give a shit about loyal customers. Currently trying to get out of their fucking nazi business, unfortunately they are putting a 60 day wait period for me to transfer my domain.. why might you ask? Because I apparently “updated contact information.” All I did was check to see if it was correct, which it was, and clicked save, didn’t actually change anything… Fucking assholes.
Once again, don’t ever use this service.
June 18th, 2011 at 2:11 am
Doteasy refuses to release & transfer my domain unless I pay their “domain release fee.” I initiated a transfer well in advance of expiration, but they locked the domain & didn’t respond to my request for it to be unlocked until after it expired. Tech support has been useless so far. This company should be avoided at all costs.